Account / Login Help
Where are the download buttons located?
With our newest update, download buttons are now located directly on the collection pages when you’re logged in as a member. This allows you to download designs quickly without needing to open each product page.
If you don’t see the download buttons, please make sure you are logged in with the email used for your purchase. If you still don’t see them, please contact us and we’ll be happy to help.
I purchased the Unlimited Access but I'm still being charged. What should I do?
We recently updated the Craft House SVG website. Because of this update, you may still see an Add to Cart button on product pages. This is normal and can be ignored. As an Unlimited (Lifetime) Access member, you should see a Download button under each product on the collection pages once you’re logged in.
If you do not see the download button, the most common reason is being logged in with the wrong email address. Please make sure you’re using the same email address you used at checkout.
- If you paid with PayPal, try logging in using the email connected to your PayPal account.
- If you used Shop Pay (with or without installments), please log in using Shop Pay or the email address linked to your Shop Pay account.
If you’re unsure which email you used at checkout, please contact us with your order number and/or the name used on the order, and we’ll help locate your account.
If you’re logged in with the correct email and still don’t see the download button under the product title, please send us a screenshot of what you’re seeing so we can help right away.
I purchased the Unlimited Access but I'm still being charged. What should I do?
We recently updated the Craft House SVG website. Because of this update, you may still see an Add to Cart button on product pages. This is normal and can be ignored. As an Unlimited (Lifetime) Access member, you should also see a Download button under each product on the collection pages once you’re logged in.
If you do not see the download button, the most common reason is being logged in with the wrong email address. Please make sure you’re using the same email address you used at checkout.
- If you paid with PayPal, try logging in using the email connected to your PayPal account.
- If you used Shop Pay (with or without installments), please log in using Shop Pay or the email address linked to your Shop Pay account.
If you’re unsure which email you used at checkout, please contact us with your order number and/or the name used on the order, and we’ll help locate your account.
If you’re logged in with the correct email and still don’t see the download button under the product title, please send us a screenshot of what you’re seeing so we can help right away.
How do I change my email address?
To change your login email address please send us an email using the form below. We will need:
1. Your current login email address.
2. Your new email address.
How do I update the phone number connected to my Shop Pay account?
You’ll need to update it directly through Shop Pay by following these steps:
- Go to https://shop.app/account
- Log in using your current phone number or email
- Click Settings
- Go to Login & Security
- Update your phone number
If you run into any issues, you can contact Shop Pay Support here for help.
Files / Downloads Help
I downloaded the ZIP file, but I don’t see any SVGs?
You’ll need to unzip or extract it first. Inside, you’ll find folders that include the SVG files along with other formats (like PNG, DXF, etc. if provided).
If you’ve unzipped the file and still don’t see any SVGs, please let us know the name of the file or bundle you downloaded, and we’ll take a look for you!
How do I unzip files on an Android?
How do I unzip files on an iPad or iPhone?
I cannot open my download in Cricut Design Space
After downloading the file from our website, please make sure to unzip the zip file first before uploading it to Cricut or any other programs. You can find our guides on how to unzip a file in the next question below.
How do I unzip files on an Android?
How do I unzip files on an iPad or iPhone?
SVG files showing as HTML or internet browser files
An SVG file may appear as an HTML Document, or a Chrome HTML document, and will have the same icon as your internet browser. This is due to the default setting on your computer. It's still an SVG file and can still be uploaded to Cricut Design Space or other programs without changing anything. However, if you'd like to change the default program to open an SVG when you double click it you might find this video by Missy Meyer helpful.
Purchase FAQs
Do you offer refunds?
Due to the digital nature of our products, all sales are final and non-refundable.
If you’re experiencing any issues with your files or need help accessing your purchase, please contact us.
Licensing FAQs
Am I allowed to use the designs downloaded commercially?
Yes! All of your downloads including freebies from Craft House SVG are covered under our Commercial license.
You can use the designs for:
- Selling physical items like shirts, mugs, stickers, signs, tote bags, etc.
- Print-on-demand (POD) platforms such as Printful, Printify, Gooten, and others
- Working with third-party printers or manufacturers to produce physical goods
For more information on our licensing, such as what types of use are covered or not covered, please visit https://crafthousesvg.com/pages/licenses.
Does Lifetime Access come with a Commercial License?
It depends on which Lifetime Access you purchased and when.
- Lifetime Access purchased on or after February 9, 2026 includes a Resell Rights (PLR) license, which allows you to resell the designs as digital products.
- Lifetime Access purchased before February 9, 2026 does not include resell rights and is covered under the original commercial use license only, unless resell rights were explicitly stated at the time of purchase.
If you’re unsure which Lifetime Access you have or what license applies to your purchase, please contact us and we’ll be happy to help.
Can I use these designs for print-on-demand?
Yes! Your license does allow print-on-demand (POD) use.
You’re permitted to:
- POD platforms like Printful, Printify, Gooten, and others
- third-party printers or manufacturers to produce physical goods
- unlimited physical end products like shirts, mugs, totes, and more
Can I sell the original files?
Yes — if your purchase includes a PLR (Resell Rights) license.
Purchases that include PLR allow you to resell the original files as digital products, according to the terms outlined in the PLR license.
For more information on our licensing, such as what types of use are covered or not covered, please visit https://crafthousesvg.com/pages/licenses.
What license comes with free designs?
Free designs come with personal and commercial use rights. You may use them to create and sell physical products, but you may not resell, share, or distribute the digital files.
Exception: Customers who hold a PLR Lifetime membership receive full PLR rights on all products, including free designs, and may resell them according to the terms of the PLR license.
You can review full license and usage details on our licensing page here.