Account / Login Help
In most cases, this happens when you're logged in with the wrong email.
Please make sure you're using the same email address you used at checkout.
If you used PayPal to pay for the access, please try logging in using the email connected to your PayPal account.
If you used Shop Pay (with or without installments) to purchase the access, please make sure you're logging in with Shop Pay or the email address linked to your Shop Pay account.
If you’re unsure which email you used at checkout, please contact us with your order number and/or the name used on the order, and we’ll help you locate your account.
To change your login email address please send us an email using the form below. We will need:
1. Your current login email address.
2. Your new email address.
You’ll need to update it directly through Shop Pay by following these steps:
- Go to https://shop.app/account
- Log in using your current phone number or email
- Click Settings
- Go to Login & Security
- Update your phone number
If you run into any issues, you can contact Shop Pay Support here for help.
Files / Downloads Help
You’ll need to unzip or extract it first. Inside, you’ll find folders that include the SVG files along with other formats (like PNG, DXF, etc. if provided).
If you’ve unzipped the file and still don’t see any SVGs, please let us know the name of the file or bundle you downloaded, and we’ll take a look for you!
How do I unzip files on an Android?
How do I unzip files on an iPad or iPhone?
After downloading the file from our website, please make sure to unzip the zip file first before uploading it to Cricut or any other programs. You can find our guides on how to unzip a file in the next question below.
How do I unzip files on an Android?
How do I unzip files on an iPad or iPhone?
An SVG file may appear as an HTML Document, or a Chrome HTML document, and will have the same icon as your internet browser. This is due to the default setting on your computer. It's still an SVG file and can still be uploaded to Cricut Design Space or other programs without changing anything. However, if you'd like to change the default program to open an SVG when you double click it you might find this video by Missy Meyer helpful.
Purchase FAQs
After your payment is confirmed, you’ll receive a link to your download page in your email inbox.
You can also log in to your account to access all your files here.
Due to the digital nature of our products, all sales are final and non-refundable.
If you’re experiencing any issues with your files or need help accessing your purchase, please contact us.
Licensing FAQs
Yes! All of your downloads including freebies from Craft House SVG are covered under our Commercial license.
You can use the designs for:
- Selling physical items like shirts, mugs, stickers, signs, tote bags, etc.
- Print-on-demand (POD) platforms such as Printful, Printify, Gooten, and others
- Working with third-party printers or manufacturers to produce physical goods
Just keep in mind:
- You cannot resell, share, or distribute the original digital files
- You cannot include the designs in freebies, bundles, or digital marketplaces
For more information on our licensing, such as what types of use are covered or not covered, please visit https://crafthousesvg.com/pages/licenses.
Yes! All designs included in the Lifetime Access come with our Commercial License.
You can use the designs for:
- Selling physical items like shirts, mugs, stickers, signs, tote bags, etc.
- Print-on-demand (POD) platforms such as Printful, Printify, Gooten, and others
- Working with third-party printers or manufacturers to produce physical goods
Just keep in mind:
- You cannot resell, share, or distribute the original digital files
- You cannot include the designs in freebies, bundles, or digital marketplaces
- You cannot transfer the license to someone else
For more information on our licensing, such as what types of use are covered or not covered, please visit https://crafthousesvg.com/pages/licenses.
Yes! Your license does allow print-on-demand (POD) use.
You’re permitted to:
- POD platforms like Printful, Printify, Gooten, and others
- third-party printers or manufacturers to produce physical goods
- unlimited physical end products like shirts, mugs, totes, and more
No. You are not allowed to sell, share, or distribute the original design files — even if they’ve been modified.
This includes:
- Selling or giving away the SVGs, PNGs, or any other file formats
- Including them in digital bundles, marketplaces, or freebie packs
- Uploading them to shared drives or file-sharing platforms
Products downloaded from Craft House SVG comes with our Commercial License which only covers physical product sales.